Terms & conditions

TERMES ET CONDITIONS

Imp. Biochala Inc.  operates the Melvita.ca online store Website. The use of the Website is governed by the following terms and conditions.


PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITE.

WEBSITE TERMS AND CONDITIONS

By accessing or using the MELVITA CANADA Website, you are acknowledging that you have read, understood, and agreed, without limitation or qualification, to be bound by these Terms and Conditions.


REGISTERED ADDRESS

MELVITA CANADA

Web site operated by :

Importations Biochala Inc

Exclusive disctributor of MELVITA products :
The adress of our headquarters is :

185 de l’église, Roxton Falls Québec J0H 1E0

Regsitration number in Canada :  122 964 257

To contact us, you can send an email to info@biochala.ca or call our customer service Monday to thursday  9h to 12h and 13h to 15h30 and Friday 9h to 12h at 1 (450) 548-5884

 
INTELLECTUAL PROPERTY REGULATIONS

The MELVITA Canada Website and the content there in is protected by Canadian and International copyright and trademark laws. Neither the Content, the Trademarks, nor any other portion of the Site or the compilation there of may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without the prior written consent of MELVITA Canada or the respective trademark owners.


LIMITATION OF LIABILITY

The Site and its elements are provided on an "as is" basis, without warranties of any kind, express or implied. Melvita.ca, its related companies, directors, employees, representatives or agents may not, under any circumstances, be held responsible for any damages related, directly or indirectly, to use of the Site. Melvita.ca website content including texts, graphics and pictures are only informationnal and educationnal nature. Website content cannot substitute in any way professionnal diagnostic or advice.


SECURITY

MELVITA CANADA uses the secure information-transmission technology "Secure Socket Layers" (SSL). When ordering, this secured mode is activated and all information transmitted to melvita.ca's server is encoded to protect its integrity and confidentiality during transfer.


PLACING AN ORDER

When you order online you will be helped through the process by simple instructions on the website. You may review your order selection at any time during the process. You are then able to confirm or correct your order prior to finally submitting your order.


ACKNOWLEDGEMENT OF YOUR ORDER

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order reference.


PRODUCT AVAILABILITY

Melvita.ca does not guarantee in any case the availability in inventory of products offered. If melvita.ca is unable to deliver one or some of the products ordered due to insufficient inventory, Melvita.ca will send out a warning by e-mail and give the following options:

  • Maintain the order and ship it when the products become available
  • Cancel part or all of the order containing unavailable products


Canada POSTAGE AND PACKING FEES

  • Enjoy Free Standard Delivery when you spend 70$ or more, before taxes.
  • Standard Delivery costs 9.50$.
  • All orders will be delivered within 2-5 business days by Postes Canada.  Exception for adress outside the major center 7-10 business days.

MELVITA Canada only ships to Canadian postal adress.


PAYMENT

Accepted credit card : Visa, MasterCard, American Express and discover.


PRICES

All prices are in Canadian dollars. Transportation and delivery charges, as well as applicable sales taxes, are not included. The prices of products set out on melvita.ca may differ from the prices offered in our sales points.

Prices are subject to change without notice.


PROMOTIONS

Occasionally MELVITA Canada runs special promotions for customers through emails, in-stores, advertisements or online. Each promotion will be run in accordance with offer-specific terms and conditions. However, MELVITA Canada reserves the right to cancel an order following excessive abuse or misuse of promotions and codes. In order to allow fair redemption and distribution of promotions to all of our registered customers, MELVITA Canada may restrict redemption to one per client.


PRODUCT RETURNS

Products may be returned or exchanged within 30 days after receiving them . For all reimbursement or exchange, an authorization number must be obtained from the customer service.

You can submit your request :

  • ·        By email :  info@biochala.ca
  • ·        By phone 1(450)-548-5884
  • ·        By  fax : 1(450)548-2731

 

Returned products must be in their original packaging and everything must be intact. The invoice and the authorization number must accompany them. No return or exchange will be accepted if protection seal is broken.

The buyer will be responsible for the delivery charges and legal risks for products returned, except in the case of damaged or defective products.

MELVITA Canada cannot be held responsible for returned goods that do not reach our Returns Department.

Upon receipt of returned products, and after verifying their condition, any sum debited from the buyer's credit card account for the products in question, except delivery charges, will be credited.

Return Adress:

MELVITA Canada / Imp. Biochala Inc  - CANCELLATION 185 de l’église, Roxton Falls, Québec J0H 1E0

 

PRODUCT LOST IN SHIPMENT

Sometimes a package can get lost in its transit.

We use Canada Post for delivery of your package. When a parcel is lost, rest assured that we follow up the matter with Canada Post.


REACTION TO OUR PRODUCT

In the unlikely event that you have a reaction to one of our products, please call our Customer Services team on 1 (450) 548-5884 (Monday to Thursay between 9h to 12h and 13h to 15h30 and Friday between 9AM to 12) or send us an email to : info@biochala.ca.


PRODUCT TESTIMONIALS

MELVITA Canada welcomes testimonials and reviews on your experience with our products. We will publish both positive and negative testimonials, so long as the product testimonials are accurate and constructive. We also reserve the right to edit your testimonials for length, spelling, etc., and to post your comments in e-mails and other marketing materials. Thank you for taking the time to share your thoughts with other MELVITA customers.

SPECIAL OFFER: FREE Delivery with orders over 70.00 before taxes
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